Servicing our Customers

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?


Product Questions

What materials are used in your findings

We have various options in Solid 18K, 14K, 10K, 9K, Sterling Silver

Do you have Platinum Findings


Does Goldenage have jewellers onsite at Goldenage International?

Goldenage have jewellers onsite for all jewellery services requirements, from hand making & assemblies, stone setting, polishing, lapping, laser engraving and plating services


Do you have minimum order quantities MOQs?

Items that are available online can be dispatched within 48 hours, simply follow the prompts from adding to your cart and checkout at the end. 

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

"Our Company wants to order Bulk, what wholesale prices can you offer?"

Please contact our Wholesale team

We recommed you browse through this website for all the styles and designs you are looking for and can submit an online quote directly via this website.

Payment Methods

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What Types of payment methods do you accept?

Goldenage Online accepts VISA, Master cards, AMEX, Alipay, Wechat Pay, Apple Pay, Google Pay, Shop Pay

Do you accept Cheques?

Goldenage Does not accepts cheques.

Do you offer payments terms?

Gold & Silver prices are constantly shifting, Goldenage does not offer payments terms, in order to provide our B2B customers a True manufacturer's volume pricing for jewellery findings.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Does Goldenage Ship Internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can i pick up my order locally?

Yes, we are located in

Which Couriers do you use?

Both FedEx International & DHL are available and once parcels are dispatched, a Tracking number are provided.

Get in touch

Have questions about your order, or a general enquiry?